Privacy Policy

Last updated: June 2025

1. Overview

Willow Intelligence ("Willow," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our API services, or interact with our platform. Please read this policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information:

When you create an account, request a demo, subscribe to a plan, or contact us, we may collect your name, email address, company name, job title, and payment information.

Usage Data:

We automatically collect information about how you interact with our services, including API call logs, token usage metrics, session data, IP addresses, browser type, and device information.

API & Model Data:

Willow processes prompts and responses as part of our inference-time optimization layer. We do not store the content of your prompts or model outputs beyond what is necessary for real-time processing and session stability. We do not use your data to train models.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services
Process transactions and manage your account
Improve and optimize our inference-time stability technology
Communicate with you about updates, support, and marketing (with your consent)
Detect, prevent, and address technical issues or security threats
Comply with legal obligations

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

Service Providers: Trusted third parties who assist us in operating our platform (e.g., payment processors, hosting providers).
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. API session data is processed in real-time and is not retained after the session ends.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access, correct, or delete your personal information
Opt out of marketing communications at any time
Request data portability
Withdraw consent where applicable

To exercise any of these rights, please contact us at haleykurtz@willow-intelligence.com.

8. Cookies & Tracking

We may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Willow Intelligence

haleykurtz@willow-intelligence.com

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