A real person
reads every message.
Willow is a small team, so support comes from the people who build the product. Tell us what happened and what you expected instead, that's usually enough for us to help on the first reply.
Pick the closest fit.
If nothing matches, write anyway, we'll route it to the right place.
Account access
Sign-in trouble, email changes, closing an account.
Billing & plans
Payments, receipts, upgrades, downgrades, cancellations.
Technical support
Something in the Observatory or builder access isn't behaving.
Privacy & security
Your data, deletion requests, or a security concern.
Partnerships & press
Working together, research, interviews, or media.
We aim to answer within a couple of business days, and sooner when someone can't get into their account. We don't publish a guaranteed response time we can't hold ourselves to, if something is urgent, say so in the first line.
- · Include the email address on your Willow account.
- · Tell us roughly when it happened.
- · Never send passwords, API keys, or payment card numbers.
Write to us.
You can also email support@willow-intelligence.com directly at any time.
Most account and billing questions are quickest to resolve from inside the Observatory, where your plan and history are already in front of you.
Enter the ObservatoryIf you believe you've found a vulnerability, choose the privacy & security category and give us enough detail to reproduce it. We'll confirm receipt before we investigate.